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Regional Electric Power Operations Manager

DEFINITION: In accordance with management directives this position oversees the daily operational activities and supervises all power systems service operations of multiple company branches. The incumbent in this position will work with all power system service supervisors at their respective branches to model the following practices on a daily basis:
Demonstrate alignment with the company's mission and core business values
Collaborate with service staff to provide excellent customer service
Maintain Improve profitability
Improve shop staff productivity
Practice ongoing self development
The primary market segments supported by the operations manager will be; large commercial, industrial, marine, waste water, educational, healthcare, landfill, combined heat and power, and low energy bio-gas.
ESSENTIAL FUNCTIONS: This position mandates that the employee be able to perform all of the following functions for all branches with power systems product support:
Manage and oversee all of the Cleveland Brothers Power Systems Product Support Operations, the super vision of power systems service supervisors monitoring day-to-day operation of all service activities and related personnel
Analyze and plan activities to meet customer needs and maintain cost efficiencies
Interface with service supervisors to assist and resolve customer related conflicts (billing, equipment repairs, warranty, etc.)
Travel to all Cleveland Brothers branches with power systems operations, visit customer job sites, meet with customers and evaluate equipment needs as required
Assist as required with ISR''s and evaluating repair appraisals and the timing of repairs
Review internal and external matters involving operations and expenses
Prepare and submit documents and reports related to department activities
Monitor the repair process with service supervisors for productivity, quality, and timeliness of repairs
Communicate with manufacturer's representatives and maintain supplier relations
Work with service supervisors and assist in the development and maintenance of a technician career development plan
Analyze and resolve regional or branch specific power systems conflicts
Perform other functions as assigned
SUMMARY OF DUTIES: This position may perform any combination of the following duties:
Travel and support all power systems product support operations for the western territory branches
Provide coaching, mentoring, and direct management of branch power systems product support service supervisors
Direct or support all operational aspects of business activity at all branches with power systems rental operations
Interact with the sales force to support their rental and sales activities via inspections, appraisals, startup quotes, and estimates for repair services
Assess employee performance and provide guidance
Foster good union-management relations
Assist in the generation of new business opportunities for the branch in specific geographical market areas
Assist the service supervisors with internal and external customers on a daily basis concerning pricing and scheduling of machine repairs or service, technical information, warranty contracts, equipment transportation needs, and other issues
Assist service supervisors with equipment down time concerns, scheduling of repairs (field and shop) that are most convenient to the customer
Assist branch service supervisors parts personnel with staffing and training of technicians to ensure the branch region is staffed appropriately and stocked with the parts needed to provide customers with the most efficient and cost effective product line support possible
Assist in the development of the entire service operations providing efficient and effective customer service while maintaining/improving overall branch regional profitability
Prepare reports using approved computer software
Operate basic office equipment
Perform other work related duties as assigned
KNOWLEDGE AND SKILLS REQUIRED:
Comprehensive experience with electrical and mechanical repair procedures
Position requires a thorough understanding of power systems new and rental equipment (generator sets, switch gear, automatic transfer switches, uninterruptible power systems, pumps, air compressors, heaters, etc.) and product support of the equipment
Knowledgeable of the practices and policies of the collective bargaining agreement
Must possess excellent verbal and written communication in order to motivate, organize, and supervise personnel involved in providing customer support services
Must be able to handle multiple tasks and requests from numerous sources, balancing conflicting priorities
High energy level, excellent organizational, time management and negotiating skills
Working knowledge of PC based computer software programs
A working knowledge of computer applications in a Windows based environment is essential
TRAVEL REQUIREMENT
Overnight travel between 20-25% within Cleveland Brothers Territory. Moderate out of town travel as necessary to attend Caterpillar and Allied vendor training meetings.
Bachelors Degree in Business Administration, Engineering, General Management, or related field combined with ten to fifteen years of relevant power systems product support management experience. The experience should be coupled with a comprehensive knowledge of electrical and mechanical repair procedures and parts applications in prime and stand by generators, switch gear, uninterruptible power systems, pumps, heaters, air compressors, transformers, or an equivalent combination of training and experience acceptable to Company.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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