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E&T Parts Expeditor

Description:
Order and expedite shipment of parts by monitoring movement of parts through the ordering system
Interface with customers, employees, and vendor reps, to resolve problems
Provide support to field and counter personnel in parts order intake and resolution
Assist warehouse by processing returns and monitoring inventory
Function as backup for after hours branch orders
Process parts orders for PSSRs and regular customers
Monitor COD's, branch transfers and customer/branch returns
Interface with Finance Department to resolve issues with billing, taxes, purchase orders and returns
Process special claims dealing with defective parts
Arrange delivery of parts and supplies to and from customers locations
Communicate stocking requirements, issues, and backorders to inventory control
Communicate with vendors such as CAT, Sullair, Fleetpride, etc.
Requirements:
Comprehensive understanding of the practices, programs, policies and procedures of the company and CAT parts delivery process
Thorough knowledge of Industrial and On-Highway engine application of products to customer's needs
Considerable analytical abilities in interpreting pricing, scheduling, and delivery requirements
Excellent decision making and interpersonal skills and the ability to perform effectively in an environment of various levels of complexity, priorities and time schedule deadlines
Solid working skills in computer applications, including Lotus Notes, DBS and Microsoft Office or similar software
Motivated self starter with high level of maturity and the ability to work independently
Graduate of a technical school, military school, or relevant working experience acceptable to the company
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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