Help Desk

Help Desk
The Help Desk Technician is responsible for providing technical assistance to all end users, answering questions, maintaining incoming help desk requests, and resolving computer problems for users in person, via telephone, or from a remote location. The Help Desk Technician will maintain records of daily data communication transactions, problems and remedial actions, taken or installation activities while providing Wireless Support to end-users.
Provide first-level contact and problem resolution for all users with hardware, software and applications problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support case
Following procedures and policies for the handling of support case
Administer AD and keep inventory of all assets
Configure end-user workstations and laptops for deployment
Escalate problems as appropriate following help desk procedures
Troubleshoot printers and end-device equipment
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems
Use advanced troubleshooting skills
Provide technical assistance and support to all end-users
Must know Windows network/ad, Win7, Win10, MS Office
Provide accurate and timely logging of problems and resolution for problems in Ticketing System
Provide Printer Support
Responsible for programming and troubleshooting of all mobile devices, i.e., telephones, MIFIs, and broadband cards

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